LifeStance Health
Behavioral Health • Murray, UT
Ratings by platform
- LifeStance Health Website: 4.9/5 (256 reviews)
- Addiction Helpline America: 4.2/5 (255 reviews)
What patients say
Patients praise
- Attentive and empathetic staff who make patients feel heard and respected
- Providers described as knowledgeable and professional by many patients
- Ease of scheduling appointments in some instances
- Some patients report life-saving, highly effective care from specific providers
- Appreciation for improved organizational systems for some long-term patients moving to LifeStance
Common complaints
- Billing discrepancies and inconsistent charging practices
- Difficulty reaching billing or customer service departments
- Challenges with insurance coverage and communication
- Instances of missed, canceled, or rescheduled appointments by the provider causing frustration
- Some providers noted for lack of empathy, judgment, or unprofessional behavior in individual sessions
- Reports of occasional unexpected outbursts or anger issues from specific providers
In patients' words
"Reviewers are really happy with this company. Many people consistently praise the staff for their attentive and empathetic approach... However, some customers also noted significant issues with payment and contact."
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