Harbour Pointe - Mukilteo, WA - Optum
Optometry • Mukilteo, WA
Ratings by platform
- Apple Maps: 1.0 out of 5 stars
- Puget Sound Consumers' Checkbook: not specified (13 total ratings) (13)
- BestProsInTown: not specified (55)
What patients say
Patients praise
- compassionate and knowledgeable physicians and nurses
- high-quality, thorough, and attentive care
- effective physical therapy services
- convenient, system-connected medical hub within the Everett Clinic network
Common complaints
- reports of rude staff communication
- excessive hold times on the phone leading to disconnected calls
- inconsistent appointment punctuality
- perceived double standards regarding appointment arrival times
In patients' words
"Very , very rude . They put me on hold, because they can't answer a question about vaccination ... i wait on hold for more then 10 min and then they just hang up . I call again and they talk to me in..."
— Apple Maps review"Many patients have reported positive experiences, noting the compassion of the physicians and nurses. While there may be a wait time due to the number of patients, the care provided is thorough and attentive."
— BestProsInTown overview"Stephanie Wilson is a physical therapist for Optum at Harbor Pointe in Mukilteo. She is AMAZING. I had a somewhat complicated knee replacement in February, and I just finished my PT last..."
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