Harbour Pointe - Mukilteo, WA - Optum
Ophthalmology • Mukilteo, WA
Ratings by platform
- Apple Maps: 1.0/5.0
- BestProsInTown: not specified overall rating (55 reviews)
- Puget Sound Consumers' Checkbook: not specified overall rating (13 consumer ratings)
What patients say
Patients praise
- Compassionate and knowledgeable physicians and nurses
- Efficient check-in process for some patients
- High-quality care noted in some instances
- Positive experiences with specific providers like physical therapists
Common complaints
- Rude staff and communication issues (e.g., being hung up on during phone calls)
- Issues with punctuality and wait times
- Strict enforcement of arrival times for patients while the facility itself runs late
- Internal employee/management complaints regarding workflow and favoritism
In patients' words
"Very , very rude . They put me on hold, because they can't answer a question about vaccination ... i wait on hold for more then 10 min and then they just hang up."
— Apple Maps user review"Every appointment they have been late. Our kids doctor is great and we received great care from her but that's the only positive. This office harasses you on being "on time" which is 15 minutes before."
— Apple Maps user review"Many patients have reported positive experiences, noting the compassion of the physicians and nurses. While there may be a wait time due to the number of patients, the care provided is thorough and attentive."
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