Urgent & Walk-In Care Mountain View
Urgent Care • Mountain View, CA
Ratings by platform
- Yelp / Yahoo: Approximately 3.8 to 4.0 out of 5 stars (Around 122-130 reviews on Yelp/Yahoo platforms)
What patients say
Patients praise
- many patients appreciate the kind and empathetic staff
- efficient check-in and scheduling process for some patients
- convenient access to services like X-rays on-site
- some report short wait times and thorough medical care
Common complaints
- reports of rude and unprofessional front desk staff
- some patients felt medical staff were dismissive or curt
- concerns about long wait times for walk-ins
- occasional complaints regarding lack of thorough guidance on over-the-counter medications
- reports of security concerns related to data/billing spam
In patients' words
"Front desk person was extremely rude and unprofessional. She was shouting across the room instead of letting me walk up to the counter."
— Review on Yelp/Yahoo"The PA here named Denise was extremely curt, incompetent and rude. I came in with an intense sore throat... she told me to just take DayQuil and 'ride it out'."
— LocalityBiz Review"Amazing team ! The doctor is very knowledgeable and clearly passionate about her work. Fernando was the medical assistant, and he was also fantastic!"
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