Homepage | El Camino Health | Santa Clara County, CA
Primary Care • Mountain View, CA
Ratings by platform
- CMS HCAHPS (via Momentary Labs): 3 out of 5 stars (based on 1,042 surveys) (1,042 patient surveys)
- Birdeye (Google): 3.3 out of 5 stars (704 reviews)
- Yelp: 3.8 out of 5 stars (~300-317 reviews)
- Ratings.MD (Primary Care): 4.8 out of 5 stars (1,638 verified ratings)
What patients say
Patients praise
- Strong patient recommendation rates (approx. 78-89%)
- Praise for doctor communication and clinical expertise
- Appreciation for caring and professional nursing staff
- Positive outcomes reported in complex care such as cancer and surgery
- Cleanliness of facilities generally viewed positively
Common complaints
- Concerns regarding staff responsiveness and delays in receiving help
- Frustrations with billing transparency and administrative communication
- Reports of long wait times for appointments or services
- Mixed experiences with physician availability and responsiveness
In patients' words
"Everyone I interacted with was personable, caring and they kept my spirits up... It made me feel good about being there, and it made me feel safe."
— El Camino Health Patient Story (Brendan)"I ended up wasting three weeks dealing with what I can only describe as unprofessional, unresponsive, and frustrating service."
— Yelp Review"El Camino Health is amazing. They saved my daughter's life. They saved my life. The doctors are beyond words, and the nurses are like family."
— El Camino Health Patient Story (Jian)More clinics in Mountain View
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