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Heartland Women's Healthcare of Advantia, Mt. Vernon

Obstetrics & Gynecology • Mount Vernon, IL

★★★★★4.7/5767 reviews across 1 platforms

Ratings by platform

  • Birdeye: 4.7/5 stars (767 reviews)

What patients say

Patients praise

  • attentive and compassionate providers
  • thorough explanations of care and treatments
  • generally friendly and efficient nursing and clinical staff
  • positive experiences with specific doctors like Dr. Rubenacker and Dr. Taiwo

Common complaints

  • scheduling difficulties and appointment cancellations
  • prolonged wait times
  • complaints regarding office cleanliness and hygiene
  • billing and insurance processing issues
  • reports of unprofessional or dismissive staff behavior

In patients' words

"Dr. Rubenacker and nurse Alyssa are absolutely amazing. They both listen and genuinely care. They take their time and explain everything."

— Google/Advantia Health Website

"The entire place is DISGUSTING and the snotty little girl at the counter just ignores you when you tell her about the dried period blood on the toilet seat."

— LocalityBiz

"Very bad experience there. Went to get a checkup... the Dr. actually hurt me. Pushing and scrapping to get a sample. After it was all over, I got dressed and walked out of the exam room only to hear laughing."

— Healthgrades

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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