Women's Health & OBGYN | Moses Lake Community Health Center
Obstetrics • Moses Lake, WA
Ratings by platform
- Birdeye: 4.6/5 (1,345 reviews)
- Nursa (based on Google ratings): 3.8/5 (193 reviews)
- Facebook page (“recommend”): 74% recommend (61 reviews)
What patients say
Patients praise
- Provider listening scores were highest among satisfaction metrics (92.1)
- Some satisfaction metrics improved (e.g., overall satisfaction mean score and % “Good/Excellent” increased in Q3 2016)
- Clinic promotes women’s health/OBGYN services including prenatal care and supportive programs (informational, not a review)
Common complaints
- Longer appointment wait experience and lower satisfaction for provider wait (lowest experience score 79.1)
- Reviews include complaints about clinicians not taking time to listen and difficulty getting appointments / being told to wait until next week; some staff described as rude (from Birdeye review excerpt)
In patients' words
"“Doctors dont take the time to listen to you… Then trying to make an appointment is difficult… you need to wait until next week to be seen.”"
— Birdeye review excerpt for Moses Lake Community Health Center"“Highest Mean Score: Provider Listening (92.1…) Lowest Mean Score: Provider Wait (79.1…)”"
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