Moses Lake Campus | Confluence Health
Internal Medicine • Moses Lake, WA
Ratings by platform
- Google Ratings (via Nursa): 2.6 out of 5 stars (135 reviews)
What patients say
Patients praise
- High satisfaction with specific physicians, particularly in orthopedics (e.g., Dr. Jaderholm and Dr. Orton)
- Positive feedback for technical staff, including imaging and phlebotomy departments
- Patients report feeling well-cared for by professional medical staff in some specialty areas
Common complaints
- Reports of unprofessional or rude customer service, particularly at the front desk
- Concerns regarding diagnostic accuracy and patient triage, including instances where symptoms were reportedly dismissed
- Received a "C" grade in Spring 2026 patient safety rankings from The Leapfrog Group, indicating moderate performance in areas like medical errors and infections
In patients' words
"The entire staff at Confluence Health care friendly and caring. Dr. Jaderholm and Dr Orton are the best. Ive had 2 orthopedic surgeries and am completely satisfied with them both."
— Patient review (Shannon Watts)"If customer service is a deal breaker for you, Id suggest going elsewhere for the walk-in clinic, as the staff at the front counter are some of the rudest, most unprofessional individuals Ive ever seen in the Healthcare Industry."
— Patient review (Stephanie Rice)"Dr Orton Replaced my knee and he and his team did an outstanding job... Dr Orton in my opinion is an excellent surgeon and we are lucky to have him here in Moses Lake!"
— Patient review (Larry Lambert)More clinics in Moses Lake
Welcome to Moses Lake Community Health Center | Moses Lake ...
Patients praise: Friendly staff and generally helpful care mentioned in review excerpts · Easy check-in / short wait and being listened to (per review excerpt).
Allergy/Immunology Service - Madigan Army Medical Center
Patients praise: Some patient feedback described a thorough approach to diagnosis and being attentive/welcoming (for Dr. T. Ted Song). · Service staff/patient advocate efforts are described by Madigan as aiming to ensure patient satisfaction and address concerns (context for resolving issues)..
Chiropractic Care & Wellness Solutions in Moses Lake, WA
Patients praise: Friendly, professional, and empathetic staff · Effective treatment for pain relief and mobility issues.
Family Medicine – Primary Care
Patients praise: High patient satisfaction and high likelihood to recommend ratings for many individual family medicine physicians. · Physicians described as compassionate, thorough, and good listeners..
Comparing your options?
Browse other Internal Medicine clinics, or filter by state and specialty to compare patient ratings.