Moses Lake Campus | Confluence Health
Anesthesiology • Moses Lake, WA
Ratings by platform
- Vitals.com: 2.3/5 (Not explicitly listed as a total count, but referenced as low aggregate score)
- General online feedback/aggregators: Various mixed anecdotal ratings (e.g., 5/5, 3/5, 1/5) (Multiple individual reviews)
What patients say
Patients praise
- Positive feedback for specific doctors and clinicians
- Some patients reported friendly and caring experiences with medical staff
Common complaints
- Reports of unprofessional and rude staff at the front desk
- Serious complaints regarding patient care, including allegations of being sent home with stroke symptoms or failing to address significant health symptoms
- Reported legal and ethical issues, including a 2016 negligence suit and a 2021 incident involving a nurse tampering with medication
- Leapfrog Spring 2026 Patient Safety Grade of C
In patients' words
"If customer service is a deal breaker for you, Id suggest going elsewhere for the walk-in clinic, as the staff at the front counter are some of the rudest, most unprofessional individuals Ive ever seen in the Healthcare Industry."
— Patient Review via aggregator site"The entire staff at Confluence Health care friendly and caring. Dr. Jaderholm and Dr Orton are the... Ive had 2 orthopedic surgeries and am... with them both."
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