A Body & Mind Health Services
Behavioral Health • Moscow, ID
What patients say
Patients praise
- Caring, compassionate, and supportive therapists
- Effective use of evidence-based practices like CBT and mindfulness
- Improved patient outcomes, including correct diagnoses and symptom management
- Positive experiences with administrative or support staff in some locations
- Accessible and convenient telehealth options
Common complaints
- Difficulty scheduling appointments and long wait times
- Unresponsive communication (unreturned calls, emails, or voicemails)
- Disappointing or problematic billing practices
- Perceived lack of compassion, professionalism, or judgmental attitudes from some providers
- Instances of feeling dismissed or that therapy was ineffective
- Challenges in obtaining medical records
In patients' words
"Nothing but love from every person on Primary's team. My family has been working with Primary BHS for nearly a couple of years and we consider this team as part of our family."
— Birdeye/Google Review"After 54 years of misdiagnoses and being prescribed medications that never truly helped, I finally received the correct diagnosis thanks to Michelle Chin... Her compassion, insight, and genuine care have changed my life."
— Birdeye/Birdeye Review"Can not reach them. They tell me to leave a call back number I wait all day. NO CALL! This is a joke. PEOPLE NEED HELP AND YOU ARE NOT HELPING!"
— Rehab.com/Google Review"Useless. The receptionist did offer to sue me over the phone for having a meltdown. Too busy riding bikes or something for you."
— LocalityBiz User Review"She violated my trust by sharing a personal letter that was addressed to only her. Our family therapy with Andrea only drove a deeper wedge between us."
— Healthgrades Review"Rand Walker didnt care about anything i was going through and did little to help my issues. have had IMMENSE issues trying to get my medical records from them."
— Birdeye/Google ReviewMore clinics in Moscow
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