Duke Health Surgical Center Lake Norman | Mooresville, NC
Ambulatory Surgery • Mooresville, NC
Ratings by platform
- PlainHospital (referencing HCAHPS data): 2 to 3 out of 5 stars (based on HCAHPS surveys) (Not explicitly stated total count; based on multi-category survey data)
What patients say
Patients praise
- Professional demeanor of some healthcare providers
- Appreciation for specific departments such as radiology or preoperative care
- Generally considered a key local facility for maternity and various medical needs
Common complaints
- Long waiting periods in emergency room and for surgery appointments
- Communication and organizational issues regarding discharge and follow-up care
- Concerns about billing practices and administrative rudeness
- Reports of inconsistent cleanliness in patient areas
- Inadequate staffing levels noted by some reviewers
In patients' words
"Not only was the woman I spoke rude, she came across about as empathic as a pit viper."
— Yelp user review (regarding billing/scheduling)"However, user reviews indicate significant concerns regarding wait times and communication during outpatient procedures. While some patients appreciated the professional demeanor of healthcare providers, others reported issues with hygiene in patient areas."
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