Family Medicine - Hackensack Meridian Mountainside Medical Center

Patients praise

• Some patients report positive, compassionate, and thorough care from specific physicians and nurses
• Cleanliness of the facility is frequently noted as a strength
• Some administrative staff are described as helpful in specific office settings

Common complaints

• Long wait times, particularly in the emergency department
• Reports of rude, dismissive, or unprofessional conduct by administrative and clinical staff
• Concerns regarding understaffing and communication gaps between departments
• Issues with administrative processes such as phone responsiveness, appointment management, and billing transparency
• Negative experiences with language access and translator services