Urology Services at UPMC East | Monroeville, PA
Urology • Monroeville, PA
Ratings by platform
- UPMC Provider Page (Dr. Jeffrey Browning): 4.7 out of 5 (225 ratings, 31 reviews)
- WebMD (Dr. Frank Costa): 4.0 (average) (129 ratings, 10 reviews)
What patients say
Patients praise
- High patient satisfaction with specific surgeons regarding technical skill and successful outcomes
- Appreciation for providers who take the time to listen, answer questions, and explain conditions clearly
- Positive bedside manner and compassionate care reported by some patients for certain urologists
Common complaints
- Excessive wait times for appointments and in-office visits
- Poor communication and unprofessional behavior by office staff
- Issues with medical records management and administrative follow-through
- Concerns regarding perceived lack of care, compassion, or bedside manner by specific providers
In patients' words
"Kind, sensitive, intelligent, caring. We went to a 'world renowned' urologist at UPMC and he barely spent 7 minutes with us. We are so pleased with our decision to have surgery with Dr. J.I."
— Vitals (Dr. Justin P. Isariyawongse)"Terrible medical practice!! You have an appointment and get seen 2-3 hours late!! The staff is unprofessional. The doctor is a narcissist."
— WebMD (Dr. Frank Costa)"This doctor IS THE WORST! He placed a stent when I was at UPMC East, on 8/21/25... he then refused to remove the stent... If you value your health, stay away from this doctor."
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