UPMC Department of Orthopaedic Surgery | Monroeville, Pa.
Orthopedics • Monroeville, PA
Ratings by platform
- UPMC Provider Portal (Dr. David P. Fowler): 4.9 out of 5 (65 reviews)
- UPMC Provider Portal (Mariah Doohan, PA-C): 4.6 out of 5 (9 reviews)
- UPMC Provider Portal (Dr. Loukia Papatheodorou): 4.7 out of 5 (18 reviews)
- UPMC Provider Portal (Dr. Alan Wilson): 4.8 out of 5 (31 reviews)
- UPMC Provider Portal (Dr. Stephen Rabuck): 4.7 out of 5 (32 reviews)
- UPMC Provider Portal (Dr. Joon Lee): 4.8 out of 5 (98 reviews)
- UPMC Provider Portal (Dr. Frank Plate): 4.8 out of 5 (90 reviews)
What patients say
Patients praise
- High level of perceived medical expertise and surgical skill among practitioners
- Many patients praise the bedside manner, empathy, and kindness of specific physicians and physician assistants
- Providers frequently noted as attentive, thorough in their explanations, and willing to spend time addressing patient questions
- Confidence in treatment plans and positive outcomes reported by many patients
Common complaints
- Inconsistent administrative and front-office service, including issues with scheduling, long wait times, and perceived lack of professionalism or helpfulness
- Occasional reports of feeling dismissed, misunderstood, or having concerns not taken seriously by some staff members
- Communication gaps and frustration regarding follow-up procedures like scheduling diagnostic tests (e.g., MRIs)
In patients' words
"Dr Lee was fantastic through my whole journey from start to finish. He gives you a great vibe that instills confidence in undertaking such an intense experience. Great communicator, including listening and thorough in answering my questions and concerns."
— UPMC Provider Portal Review"Dr. Wilson is incredible. He is exactly what you want from a provider. He listens, show genuine concern, explains at a level anyone can understand, and treats you like a human being."
— UPMC Provider Portal Review"I'm here as a patient again in 2021 and the problem still exist with the staff at front office. Never helpful, clueless, attitude."
— LocalityBiz Review"Horrible service with no consideration for my time and no respect for my intelligence. Rude and condescending. Just bad."
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