UPMC Department of Orthopaedic Surgery
Orthopedics • Monroeville, PA
What patients say
Patients praise
- High level of perceived medical expertise and surgical skill among practitioners
- Many patients praise the bedside manner, empathy, and kindness of specific physicians and physician assistants
- Providers frequently noted as attentive, thorough in their explanations, and willing to spend time addressing patient questions
- Confidence in treatment plans and positive outcomes reported by many patients
Common complaints
- Inconsistent administrative and front-office service, including issues with scheduling, long wait times, and perceived lack of professionalism or helpfulness
- Occasional reports of feeling dismissed, misunderstood, or having concerns not taken seriously by some staff members
- Communication gaps and frustration regarding follow-up procedures like scheduling diagnostic tests (e.g., MRIs)
In patients' words
"I'm here as a patient again in 2021 and the problem still exist with the staff at front office. Never helpful, clueless, attitude."
— LocalityBiz Review"Horrible service with no consideration for my time and no respect for my intelligence. Rude and condescending. Just bad."
— Vitals ReviewMore clinics in Monroeville
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