Laboratory Services - Monroe Surgical Hospital
Laboratory Services • Monroe, LA
Ratings by platform
- Birdeye: 4.1 out of 5 stars (60 reviews)
- Hospital website: 97% patient excellent rating/recommendation rate (internal figure)
- Facebook: 94% recommend (28 reviews)
What patients say
Patients praise
- High overall patient satisfaction and recommendation rates
- Professional, friendly, and compassionate nursing and medical staff
- Efficient laboratory services with same-day result reporting to providers
- Positive experiences with surgical outcomes and patient care communication
Common complaints
- Instances of rude or unhelpful administrative/billing staff interactions
- Confusion and difficulties regarding upfront payment requirements and billing discrepancies
- Occasional physical discomfort associated with medical procedures (e.g., IV placement)
In patients' words
"Wonderful place! Would really like to compliment the lab – did an excellent job getting blood work! Everybody was great!"
— Monroe Surgical Hospital Testimonials page"The lady in the business section was extremely rude. I understand that it is their job to get the money due for services but the way she treated me was not ok."
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