Matthews Internal Medicine - North Carolina Internists - myPrivia
Internal Medicine • Monroe, NC
Ratings by platform
- Birdeye: 4.6/5 stars (342 reviews)
- Trustburn: 4.8/5 stars (140 reviews)
- Apple App Store: 3.8/5 stars (~9,000 ratings)
- Google Play Store: 4.1/5 stars (~3,600 reviews)
What patients say
Patients praise
- Knowledgeable and caring doctors
- Friendly, pleasant, and helpful office staff
- Modern and clean environment
- Ease of scheduling appointments and minimal wait times
- Effective use of the patient portal for communication and results
Common complaints
- Poor communication or lack of follow-up regarding medical issues
- Difficult billing and payment processing experiences
- Rigid policies regarding returning patients after insurance changes
- Negative experiences with specific medical procedures or staff attentiveness
In patients' words
"The doctor seemed genuinely interested in uncovering the true cause of my problem and I was so surprised by that as normally I’ve been prescribed a “bandaid” while the problem persisted."
— Birdeye review"The assistance was touching surgical gauze with no gloves, and the doctor was very a matter of fact with no empathy or concern."
— LocalityBiz review"I rely on the app for majority of my doctor’s office communication... The app has never crashed or been down for any notable amount of time."
— Apple App Store review"Communication with this company is very poor which is why I stopped going in the first place."
— Google Play Store reviewMore clinics in Monroe
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