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Carolina Digestive Health Associates | Gastroenterologists located ...
Gastroenterology • Monroe, NC
Ratings by platform
- Yelp: 2.8 out of 5 stars (aggregated across locations) (155 reviews on Yelp)
What patients say
Patients praise
- Knowledgeable and skilled clinicians
- Compassionate and attentive bedside manner for certain providers (specifically Dr. Stephenson and Dr. Colvin)
- Efficient and clear communication by some staff members
Common complaints
- Poor customer service and administrative communication
- Billing and insurance processing issues
- Long wait times or scheduling difficulties
- Perceived unprofessionalism or poor bedside manner by some providers
- Concerns regarding procedure pain and follow-up care
In patients' words
"As always, an easy experience. The staff are efficient and Dr Stephenson is clear on the message."
— BusinessYab review"From a customer service point of view almost everything about Carolina Digestive was annoying, irritating and... A terrible experience."
— MapQuest review"Whoever the Matthews/Monroe area billing person Melony is, she was the most rude office professional I have spoken with in quite some time."
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