Carolina Asthma & Allergy Center - Monroe - Novant Health
Allergy and Asthma • Monroe, NC
Ratings by platform
- Yelp: 2.7/5 stars (84 reviews (aggregate for brand))
- BusinessYab: Mixed/positive (specific to Monroe location) (5 reviews mentioned)
What patients say
Patients praise
- Efficient and knowledgeable medical providers
- Thorough explanations of diagnoses and treatment plans
- Helpful nursing and support staff in specific encounters
- Kind and personable bedside manner reported by some patients
Common complaints
- Poor communication and customer service from administrative/office staff
- Difficulties with prescription refills and pharmacy coordination
- Perceived unprofessionalism or poor bedside manner in some instances
- Scheduling and appointment management issues
In patients' words
"The doctor's line of questioning helped me understand how I had received red flag warnings in advance of my allergy attack... I recommend this clinic and staff."
— LocalityBiz"HORRIBLE customer service This has been a nightmare - simply trying to make an appointment. Call center is pathetic. They give the impression - that they don't care."
— Yelp"Rude staff and doctors... I overheard the doctor and nurses making fun of me while I waited in my room."
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