Primary Care Doctors & Physicians in Moline, IL - Oak Street Health
Internal Medicine • Moline, IL
Ratings by platform
- Better Business Bureau (Corporate): 1.34/5 stars (89 customer reviews)
- Healthgrades (Dr. Ahmed Okba): 4.4/5 stars (26 reviews)
- WebMD Care (Cynthia Johnson, DNP): 5/5 stars (2 ratings)
- SmartCustomer: 1.3/5 stars (10 reviews)
What patients say
Patients praise
- Some individual providers, such as Dr. Ahmed Okba, receive high praise for being knowledgeable, compassionate, and attentive
- Positive feedback for individual nurse practitioners like Cynthia Johnson for explaining conditions clearly and being courteous
- Appreciation for the facility environment and specific support staff members in some instances
Common complaints
- Difficulties reaching staff and clinics by phone, including issues with call centers and automated services
- Reports of impersonal care, long wait times, and perceived lack of attention from providers
- Concerns regarding billing, unnecessary testing, and aggressive appointment scheduling
- Issues with medical records not being shared or easily accessible between Oak Street Health and other healthcare systems
- Frustration regarding data privacy and alleged solicitation/marketing practices related to Medicare/Advantage plans
In patients' words
"Constant harassment to make unnecessary appts. Constant calling even when u request do not call list. Unrelenting need for stupid tests no other doctors office would perform."
— Better Business Bureau review"Great service by Dr and office staff. Responds on messages in timely manner. Easy to schedule/reschedule app. Does follow up with patients needs"
— Healthgrades patient review of Dr. Ahmed Okba"Carol and staff are awesome. The fascility is really nice, but it is too much hassle getting back to anyone or them getting back to me."
— Oak Street Health website review of Carol Sacco, NPMore clinics in Moline
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