Monument Health Rapid City Clinic, 2805 5th Street
Urology • Mobridge, SD
Ratings by platform
- Birdeye: 4.7/5 stars (404 reviews)
- Vivian Health: 3.7/5 stars (6 reviews)
What patients say
Patients praise
- Efficient check-in processes
- Pleasant and knowledgeable technical staff in some instances
- Attentive and kind care providers in some experiences
Common complaints
- Difficulty reaching staff by phone
- Rudeness and lack of professionalism by some staff members during patient interactions
- Issues with communication and unit orientation for staff
In patients' words
"You can never get a live person! Calling today to confirm appointment! Called 3 times! Last time I needed to reschedule and they never ever answer the phone! Get some help if you’re that busy! Very poor customer at this clinic."
— LocalityBiz"They were trying a new girl and she was very good but the women training her was not! She consistently picked my brain surgery scar many times with long fake finger nails as if I was a practice dummy I even said ouch a few times. But was very ruff and rude."
— Birdeye / LocalityBiz"The check-in was quick and easy. Technicians were very pleasant and knowledgeable. Dr. Brown answered all my questions and really took her time to ensure my follow up was thorough. Great visit from start to finish."
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