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West River ENT & Allergy in Rapid City, SD: Home

Otolaryngology (ENT)Mobridge, SD

★★★★☆3.9/5136 reviews across 2 platforms

Ratings by platform

  • Birdeye: 3.6 out of 5 stars (87 reviews) (87)
  • Facebook: 94% recommend (30 reviews)
  • WebMD Care (for Dr. Jack Schleiffarth): 4.5 out of 5 stars (49 ratings) (49)

What patients say

Patients praise

  • Compassionate and thorough bedside manner, especially with Dr. Troy Howard
  • Successful surgical outcomes and symptom relief for issues like sinus conditions and deviated septums
  • Welcoming and courteous clinic environment
  • Knowledgeable and professional medical staff

Common complaints

  • Some patients reported feeling unheard or having brief, impersonal consultations
  • Instances of procedural pain described as intense without adequate sedation options mentioned by some patients
  • Occasional concerns regarding follow-up or diagnostic thoroughness

In patients' words

"He is honest and authentic. Treats you like family. It was obvious why he is highly recommended by friends and all the doctors in town."

WebMD patient review of Dr. Troy Howard

"West River ENT is welcoming and courteous from the start... Dr. Troy Howard is A-mazing! He listened patiently to my issue, explained treatment options... my quality of life has returned."

Birdeye patient review

"I had no idea how painful the procedure would be. It lasted about 35 minutes & all but about 3 minutes was excruciatingly painful. I would not do this again without conscious sedation."

Birdeye patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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