ATI Physical Therapy
Physical Therapy • Mishawaka, IN
Ratings by platform
- Birdeye: 4.9/5 (274 reviews)
What patients say
Patients praise
- knowledgeable and friendly staff
- personalized and effective treatment plans
- caring and supportive environment
Common complaints
- billing errors and overbilling concerns
- frustrating experiences with centralized, off-shore customer service and call centers
- difficulties with insurance authorization communication
In patients' words
"Every single person I worked with was incredible. Friendly, knowledgeable, and caring. They never push you to do anything you're not comfortable with or ready..."
— ATI Physical Therapy official location page"ATI Physical Therapy has a complete lack of customer service... They started overbilling me halfway through my therapy without telling me."
— Better Business Bureau (general company complaints)More clinics in Mishawaka
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Patients praise: high patient satisfaction ratings for clinical care quality · praise for clear communication, professionalism, and sympathetic bedside manner of several providers.
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