Immediate Care - The South Bend Clinic
Immediate Care • Mishawaka, IN
Ratings by platform
- Urgent Care Map: 3.6 out of 5 stars (Not explicitly stated, but referenced as an aggregate rating)
What patients say
Patients praise
- Friendly and compassionate nursing and medical assistant staff
- Knowledgeable and respectful physicians who explain procedures clearly
- Efficient check-in and short wait times in certain departments like dermatology
- Convenience of having pharmacy and lab services on-site
Common complaints
- Lack of communication regarding medical billing and insurance authorization processes
- Difficulties reaching staff via phone or appointment requests
- Concerns regarding patient privacy and HIPAA compliance during check-in
- Long wait times for appointments
- Perceived lack of empathy or professionalism from some staff members
In patients' words
"I am disappointed at the lack of communication, accountability, transparency, and integrity of South Bend Clinic... The authorization was, in fact, denied, but I was never informed. As a result, I was left with a large, unexpected balance."
— Patient review regarding billing and communication issues"Took my daughter here and the staff was really friendly! Dr. Huber knew before the test results came back, what my daughter had! Also filled my RX here, nice not to make another stop!"
— Patient review regarding immediate care experience"I recently visited with Dr. Albright, my PCP and upon checking in there's no privacy. Everyone can hear your personal information which is a hippa violation. The ladies at the reception aren't very patient friendly either."
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