Mishawaka Primary Care Clinic & Doctor's Office ... - Oak Street Health

Patients praise

• Thorough, unhurried appointments where providers listen and care for the patient as a whole person
• Friendly and attentive front desk, clinical, and nursing staff at the local office level
• Strong sense of community and personalized attention compared to traditional doctor offices
• Helpful care coordinators who assist with navigating insurance, referrals, and follow-ups

Common complaints

• Difficulty scheduling, cancelling, or getting same-day/next-day appointments when sick
• Issues with the centralized call center (e.g., lack of coordination with the local office, long wait times)
• Concerns about high staff turnover affecting continuity of care
• Occasional complaints regarding administrative or communication failures (e.g., test results, prescription refills)