Locations - Allina Health Minneapolis Heart Institute
Cardiology • Minneapolis, MN
Ratings by platform
- Birdeye (Google reviews shown) — Allina Health Minneapolis Heart Institute – Crosby: 4.8 (197 reviews)
- Birdeye (Google reviews shown) — Allina Health Minneapolis Heart Institute at Lakeville Clinic: 4.7 (33 reviews)
- Allina Health provider page — Dr. John S. Zakaib (Electrophysiology): 5.0 (88 reviews)
- Allina Health provider page — Emily A. Ford, NP (Cardiology, Heart Failure): 4.8 out of 5 (54 reviews)
What patients say
Patients praise
- Caring, attentive staff and good bedside manner
- Doctors/NPS explain conditions and procedures clearly and take time with patients
- Prompt or supportive care (e.g., being helped quickly; leaving feeling cared for)
Common complaints
- Administrative/communication issues: long phone wait times, trouble reaching staff
- Scheduling/visit delays (e.g., very long waits before being seen)
- Customer service concerns (reported rudeness)
- Difficulty with patient portal/registration and follow-up communications
In patients' words
"“I was ready to go when they were. All the time the staff was great, attentive and informative of what was going on.”"
— localitybiz.com review highlight for Allina Health Minneapolis Heart Institute – Minneapolis"“Every time I call my electrophysiology doctor at this practice, I wait 20 minutes or more before giving up and hanging up.”"
— drracheleidelman.com compiled reviews (call wait times complaint)"“Very attentive to your health. Understanding! Care team is wonderful and make you very comfortable!”"
— drracheleidelman.com compiled reviews (positive bedside manner)"“The people and staff are great. That being said… they said they would send an email… Never shows up can't find it etc.”"
— Birdeye review highlight for Allina Health Minneapolis Heart Institute at Lakeville Clinic"“she was rude to me and said ‘we are busy you know.’”"
— Yelp review highlight for ALLINA HEALTH MINNEAPOLIS HEART INSTITUTE - EDINAMore clinics in Minneapolis
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