Geriatric Medicine in Mineola, NY - ProviderMatch - Catholic Health
Geriatric Medicine • Mineola, NY
Ratings by platform
- Catholic Health ProviderMatch: 4.9/5 stars based on 290 ratings (for individual provider Dr. Andre G. Serrette) (54 reviews)
What patients say
Patients praise
- Some individual physicians are described as skilled and great by patients
- Availability of specialized geriatric care and diverse provider options through Catholic Health's ProviderMatch network
- Catholic Health publicly shares Press Ganey survey ratings and patient comments for transparency
Common complaints
- Reports of administrative and billing incompetence, including errors and confusion regarding insurance charges
- Complaints about rude, unhelpful, or dismissive staff and customer service experiences
- Patient dissatisfaction regarding communication failures and delays in obtaining test results
- Isolated reports of dissatisfaction with care quality in hospital emergency settings
In patients' words
"My Doctor is great but everything else that deals with catholic health is a nightmare. My Doctor was on vacation so I had to see different one, she made a mistake inputting the service she provided and that started my nightmare. Billing department just doesn't care to get problems resolved."
— localitybiz.com review of Catholic Health facility"We put our health in the hands of our doctors and every person's health matters and should be taken seriously. If a conversation was had about taking a urine culture and a patient leaves the office awaiting results for a week then I would expect a urine culture to be sent out in order to properly attend to the patient's health needs."
— Trustburn review regarding Catholic Health ServicesMore clinics in Mineola
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