Sellwood Urgent Care & Primary Care Milwaukie, OR | ZoomCare
Urgent Care • Milwaukie, OR
Ratings by platform
- SolvHealth: 4.7/5 stars (based on SolvHealth data)
- Better Business Bureau (BBB): 1.22/5 stars (24 reviews)
- Yahoo Local/Yelp aggregator: Not explicitly summarized, but reviews include high volume of 1-star ratings (3,582 reviews)
What patients say
Patients praise
- Some patients report positive experiences with specific doctors or staff members being caring and helpful
- Convenience of same-day service and ease of online scheduling for some users
- General reports of professional or kind behavior by individual clinic staff members
Common complaints
- Significant complaints regarding unexpected or incorrect medical billing and insurance processing
- Reports of patients being billed out-of-network despite prior assurances, or visits coded as naturopathic without prior notification
- Difficulties with customer service and billing department staff responsiveness and helpfulness
- Occasional reports of scheduling issues, including cancelled appointments without notice or arrival at a clinic to find no record of the appointment
- Allegations of being misdiagnosed or misled regarding the cost of services
In patients' words
"I visited ZoomCare for a routine blood test after confirming they would accept my insurance. However, I was seen by a naturopath without being informed beforehand... As a result, my insurance denied the entire $750 claim."
— Patient review on LocalityBiz"They don't even bother to bill your insurance, over charge you, and when you can't pay the ridiculous amount RIGHT AWAY, they immediately send you to a very predatory debt collector."
— Better Business Bureau customer review"This is my go-to ZoomCare location, mainly for Dr. Siler. She's a great, caring doctor and she makes sure I'm taken care of and my questions are answered."
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