Behavioral and Mental Health Near Me in Milwaukee, WI - Ascension
Mental Health and Behavioral Health • Milwaukee, WI
Ratings by platform
- Birdeye (for Behavioral Health - Ascension Columbia St. Mary's): 2.3/5 stars (12 reviews)
- Healthgrades (for Ascension St. Francis Behavioral Health): 1.0/5 stars (1 review)
- Momentary Labs (based on CMS HCAHPS data for Ascension SE Wisconsin Hospital): 3/5 stars (373 surveys (hospital-wide))
What patients say
Patients praise
- Individual nurses noted as excellent and compassionate by some patients
- Some positive ratings for effective doctor communication at the hospital level
- General hospital patient experience ratings at or near national averages for communication
Common complaints
- Difficulties with appointment scheduling and administrative responsiveness
- Concerns regarding lack of staff compassion and poor communication
- Reports of long wait times and issues with phone systems/automated menus
- Negative experiences with billing and medical expense disputes
- Patient concerns about inadequate psychiatric care or feeling unheard by providers
In patients' words
"I don’t know who us running the reception but it is impossible to get a hold of anyone. I have to call days in a row just to set up an appointment... The call center and phone operators all need training in compassion."
— Birdeye review for Ascension Columbia St. Mary's Behavioral Health"She’s not compassionate, she’s overworked with hundreds of patients…she actually told me that. I leave there crying tears of frustration."
— Healthgrades review for Ascension St. Francis Behavioral Health"I had brief stay at this hospital and will say the nursing team that took care of me just wow..... What an excellent group of people that took great care of me while I was a patient."
— Birdeye review for Ascension Columbia St. Mary's Behavioral HealthMore clinics in Milwaukee
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