Family Dentistry & Orthodontics - Milwaukee - Dental Associates
Dental • Milwaukee, WI
Ratings by platform
- Various third-party review aggregators: Approximately 4.6 out of 5 stars based on various third-party reviews (282-294 reviews analyzed in sources)
- Better Business Bureau (BBB): A+ (BBB rating) (27 complaints in the last 3 years (BBB))
What patients say
Patients praise
- Clinical dental work and dental staff (dentists and hygienists) are generally highly regarded and praised
- Patients report feeling well-cared for during actual clinical procedures
- Convenience of a comprehensive, multi-specialty dental practice under one roof
Common complaints
- Frequent complaints regarding administrative errors in billing and insurance processing
- Difficulties in getting timely responses from the billing and customer service departments
- Reports of uncoordinated appointment scheduling, such as needing separate visits for cleanings and checkups
- Occasional frustration with perceived lack of clear communication or unprofessional handling of billing discrepancies
In patients' words
"Not one person in any dept can return a phone call. I have a discrepancy on my invoice and they are not helpful at all. Will never go back!"
— Better Business Bureau Customer Review"Actual dental care was fine. Anything insurance or business related is horrible! I had an insurance change and even after multiple calls and voicemails over and over to them trying to get everything straightened out. They ended up sending my claim to collections!"
— Sudentistalatino.org Patient Review"I want to start this review off by saying how amazing the dentist Christian Montes and his dental hygienists are. Since moving to Milwaukee in 2020 I have struggled finding a dental team that actually understands autism and extreme dental anxiety. ... Where I lose stars for this location is their reception team. They are extremely disorganized and let me slip through the cracks repeatedly."
— Dentistryexcellence.org Patient ReviewMore clinics in Milwaukee
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