Family Medicine in Midvale, UT - ProviderMatch - Intermountain Health
Family Medicine • Midvale, UT
Ratings by platform
- Intermountain Health ProviderMatch: Average ratings for many individual providers are consistently high, often between 4.7 and 5.0 stars based on dozens to hundreds of ratings per provider. (Individual providers typically have between 30 and 800+ ratings.)
- Better Business Bureau (BBB): 1.1/5 stars (Aggregated customer reviews for Intermountain Healthcare (corporate/system level))
What patients say
Patients praise
- High provider ratings across numerous Family Medicine practitioners (frequently 4.7-5.0 stars)
- Transparent publication of patient experience ratings and comments for individual providers
- Professionalism noted in some clinical care experiences despite administrative frustrations
Common complaints
- Billing issues and perceived complexity in medical billing systems
- Complaints regarding being charged for out-of-network services while using Intermountain facilities
- Reports of administrative difficulties, including closed tickets without resolution and poor customer service experiences with billing departments
- General perceptions of declining standards of care in recent years
In patients' words
"Billing is always a nightmare because Intermountain healthcare leases office space to other physicians that may not be within network."
— BBB Customer Review"I considered Intermountain to be the best healthcare I've received, but in the last year or so, the standard of care seems to have absolutely plummeted."
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