West Texas Urology | Find a Provider - Midland Health
Urology • Midland, TX
Ratings by platform
- Birdeye: 2.1 out of 5 stars (based on 78 reviews) (78 reviews aggregated across platforms)
- US News & World Report (for Dr. John B. Staub): 2 out of 5 stars (17 reviews)
What patients say
Patients praise
- Some patients have reported positive experiences with specific doctors, such as Dr. Dragun or the retired Dr. Staub
Common complaints
- Difficulty reaching the office via telephone (e.g., calls not answered, being hung up on)
- Dissatisfaction with office staff professionalism and communication
- Long wait times to see providers
- Perceived lack of care, listening, or follow-up from some physicians
- Issues with post-surgical care and instructions
In patients' words
"I have called 16 times in the past three days and I didn't even get voice mail, I had someone answer and hang up right away every time."
— Yelp review (via MapQuest)"...the staff is not professional at all especially... by not answering the phones for weeks to hanging up on me twice was very disrespectful."
— BBB Business Profile review"I gave a 1 only because I could not give a 0, but I would give them a big fat goose egg for service."
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