MCH ProCare Pulmonology - Medical Center Health System
Pulmonology • Midland, TX
Ratings by platform
- Birdeye (aggregating multiple platforms): 2.4 out of 5 stars (331 reviews)
- Facebook: 60% recommend rate (678 reviews)
- Healthgrades (Hospital level): 67% recommend rate (not explicitly stated as a count, but represents aggregate patient experience data)
What patients say
Patients praise
- Individual physicians and clinical staff are often praised for being caring, efficient, and professional.
- Some patients report good, efficient experiences with low wait times in certain settings.
Common complaints
- Reports of rude administrative/front desk staff, particularly regarding phone handling and scheduling communication.
- Unorganized appointment management and coordination.
In patients' words
"My doctor is Great and so are the triage nurses. The front desk ladies are very helpful and always greet me with a smile. The only issue I have is with the group of girls that answer the phone before hours. They are always rude and don’t seem to care about the issues you may be having and may even hang up before you can explain what’s wrong."
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