Kettering Health Middletown
Urgent Care • Middletown, OH
Ratings by platform
- Birdeye/Google: 4.6 out of 5 stars (1,325 reviews (via Birdeye/Google))
- Kettering Health Medical Group Primary Care (Middletown): 4.8 out of 5 stars (217 ratings)
- Apple Maps/Yelp aggregate: 3.6 out of 5 stars (9 reviews)
What patients say
Patients praise
- Fast and efficient service for many patients
- Friendly, compassionate, and professional nursing and medical staff
- Good quality of medical care and thorough examinations
- Clean and welcoming facility environment
- Clear communication from certain staff members
Common complaints
- Long wait times in some instances
- Rudeness or unprofessionalism from front desk or registration staff
- Administrative or clerical errors in patient charts/records
- Frustration with communication or perceived lack of care regarding specific medical issues
- Dissatisfaction with diagnostic processes or pain management policies
In patients' words
"I was helped fast. And everyone are so nice and really really helpful. I recommend this place."
— Birdeye Review"I absolutely love this hospital and highly recommend it. Every time I choose to come here which I always do I am great at what the most wonderful kind people."
— MapQuest Review"Registration refused to fix what they messed up by putting my name in Their system wrong spelling everything was wrong now MY CHART is all messed up."
— Birdeye Review"I was there for a neck injury and a concussion. They diagnosed me with both of those, but they also diagnosed me with something that they don't have the license to diagnose me with "marijuana abuse.""
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