Kettering Health Medical Group Primary Care
Primary Care • Middletown, OH
Ratings by platform
- Kettering Health Official Website (specific primary care location): 4.8 out of 5 stars (217 ratings) (217 ratings)
- Kettering Health Official Website (specific primary care location): 4.9 out of 5 stars (167 ratings) (167 ratings)
- Birdeye/Google aggregate: 4.6 out of 5 stars (1,325 reviews (covering the broader Kettering Health Middletown campus))
What patients say
Patients praise
- Providers are frequently described as caring, attentive, and good listeners
- Nursing and clinical staff are often praised for being kind and professional
- Many patients report efficient service and friendly interactions with office staff
- Long-term patients express loyalty to specific practitioners at these locations
Common complaints
- Occasional reports of rude or dismissive front-desk and registration staff
- Issues with administrative processes, such as misspellings in electronic health records and lab result handling
- Longer-than-expected wait times before being seen by a provider
- Dissatisfaction with communication regarding appointment requirements or testing protocols
In patients' words
"Now, I typically see Stacy McCoy, and she is just fantastic. She really listens and cares. I moved and I still drive to this office."
— Patient Review, LocalityBiz"Everyone in the office is very nice and friendly even after they joined with Kettering. I've been coming to this office for 35 years and they've never been rude. The Md's and NP really care about their patient's."
— Patient Review, LocalityBiz"Registration refused to fix what they messed up by putting my name in Their system wrong spelling everything was wrong now MY CHART is all messed up."
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