ProHealth Physicians Pediatrics & Family Medicine ...
Pediatrics • Middletown, CT
Ratings by platform
- Birdeye/Google aggregate: 2.5 out of 5 stars (24 reviews)
- Chamber of Commerce: 3.3 out of 5 stars (15 reviews)
What patients say
Patients praise
- individual providers are often described as attentive, caring, and professional
- some patients report receiving quality, no-nonsense clinical care
Common complaints
- billing issues
- difficulty reaching staff via phone/centralized call centers
- perceived shift toward profit-driven care under corporate ownership (Optum/UnitedHealth)
- long wait times for appointments and in-office service
In patients' words
"Danielle was terrific from the moment she entered the exam room. She put me at ease and listened very carefully... She truly is the definition of excellence."
— Doctor.com Review (Harry C.)"My kids have been coming here for years. The doctors they've seen are Dr. Whittaker and Dr. Lawrence. Both of whom I've really liked. What I DON'T like is the group they belong too. Pro Health Physicians... Their billing is terrible."
— Chamber of Commerce Review"This was a great office until Optum made it impossible to get in to see doctors... the staff is run ragged."
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