
Kettering Health Middletown Lab
Laboratory Services • Middletown, OH
Ratings by platform
- Birdeye: 4.6 out of 5 stars (1,325)
- Apple Maps/Yelp aggregate: 3.6 out of 5 stars (9)
What patients say
Patients praise
- fast assistance and efficient processing for some patients
- polite and helpful staff reported by some visitors
- thorough and comfortable care experiences in the emergency department
Common complaints
- administrative issues including errors in patient records and registration spelling
- reports of poor communication regarding lab requirements and processes
- instances of staff perceived as rude or dismissive
- concerns regarding the handling and accuracy of lab test results
In patients' words
"I was helped fast. And everyone are so nice and really really helpful. I recommend this place."
— Birdeye User Review"The doctors and nurses were great, Registration refused to fix what they messed up by putting my name in Their system wrong spelling everything was wrong now MY CHART is all messed up."
— Birdeye User Review"I had to get my 3 hour test done for gestational diabietes... the lady at the front desk was completely rude and told me I was not allowed to be seen because I should have came in an hour before. I was not told that."
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