Kettering Health Medical Group Primary Care
Internal Medicine • Middletown, OH
Ratings by platform
- Kettering Health Medical Group Primary Care (KHMGPC1028): 4.8 out of 5 (217 ratings; 51 comments)
- Kettering Health Medical Group Primary Care (KHMGPC1013 listing): Provider ratings range shown (e.g., 4.9/5 and 5.0/5) (Examples shown: 207 ratings/37 comments; 207 ratings/37 comments; 364 ratings/68 comments; 328 ratings/45 comments; 245 ratings/62 comments (varies by provider))
- Kettering Health Medical Group Primary Care - Middletown Summit (localitybiz): Mixed (contains both 5-star and 1-star reviews) (Not specified in the snippet provided)
- Kettering Health Medical Group Primary Care - Middletown Campus (MapQuest/Yelp snippet): Yelp shows ~3.5 stars (as shown in embedded snippet) (7 reviews mentioned (as shown on MapQuest page snippet))
- Kettering Health Middletown (Birdeye): Not specified in provided snippet (1,325 reviews (on Birdeye))
What patients say
Patients praise
- Compliments about staff/provider care and listening (multiple positive reviews)
- Long-term patient experience described as consistently respectful and caring
- Perception of quick help and helpful staff (from Birdeye snippet)
Common complaints
- Rude or unhelpful front-desk/staff behavior and communication problems
- Appointment cancellation/rescheduling issues despite arriving on time (negative review)
- Administrative/billing/record errors (e.g., name/braclet/paperwork errors)
- Systemic dissatisfaction and multiple complaints reported elsewhere; also mentions cyberattack impacting access to care (broader organization-level issue)
In patients' words
"“I love this office… he was wonderful… she really listens and cares.”"
— localitybiz review (Kettering Health Medical Group Primary Care - Middletown Summit)"“Very disappointed… the staff was acted like they were too good to help you and was rude… advised because I arrived right on time… canceled my appointment.”"
— localitybiz review (Kettering Health Medical Group Primary Care - Middletown Summit)"“Registration refused to fix what they messed up… now MY CHART is all messed up… The name on my bracelet was wrong the name on my paperwork was wrong.”"
— Birdeye review snippet (Kettering Health Middletown)"“Kettering Health has an overall reputation rating of 1.5/5 based on 10 reviews and 6 complaints… majority of patients are dissatisfied…”"
— ComplaintsBoard (Kettering Health Patients Reviews and Complaints)"“Hundreds of patients are suing Kettering Health, alleging that a cyberattack last year disrupted medical care and delayed critical treatments across all its locations, including Middletown and Hamilton.”"
— WLWT article on lawsuits (Kettering Health cyberattack disrupting patient care)More clinics in Middletown
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