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Kettering Health Middletown Imaging

ImagingMiddletown, OH

★★★★★4.6/51,344 reviews across 3 platforms

Ratings by platform

  • Birdeye: 4.6/5 (1,325 reviews)
  • Yelp/Apple Maps: 3.6/5 (9 reviews)
  • ComplaintsBoard (for broader Kettering Health): 1.5/5 (10 reviews and 6 complaints)

What patients say

Patients praise

  • Helpful and kind medical staff reported by some patients
  • Fast service in certain instances
  • High overall star ratings on some platforms like Birdeye

Common complaints

  • Administrative issues including registration errors and lost records
  • Staff behavior cited as cold, rude, or uncaring in some instances
  • Reported delays in care and long wait times
  • Concerns regarding unresolved patient complaints and billing issues
  • Legal action involving a past cyberattack that allegedly disrupted patient care and access to medical records

In patients' words

"I was helped fast. And everyone are so nice and really really helpful. I recommend this place."

Birdeye review

"Registration refused to fix what they messed up by putting my name in Their system wrong spelling everything was wrong now MY CHART is all messed up."

Birdeye review

"Hundreds of patients are suing Kettering Health, alleging that a cyberattack last year disrupted medical care and delayed critical treatments across all its locations, including Middletown and Hamilton."

WLWT News coverage

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7][8].

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