Kettering Health Medical Group Cardiovascular
Cardiology • Middletown, OH
Ratings by platform
- Birdeye/Google: 4.6 out of 5 stars (1,325 reviews (Birdeye/Google))
What patients say
Patients praise
- Efficient and fast care in many instances
- Friendly and professional staff, including nurses who provide compassionate care
- Clear explanations and thorough medical procedures from physicians
- Welcoming and clean facility environment
Common complaints
- Administrative errors, including record mismanagement and incorrect spelling of patient names
- Communication issues with front desk staff, including reports of rudeness or lack of clarity regarding appointment requirements
- Occasional inconsistencies in staff warmth and variable wait times
- System-wide disruptions, including lawsuits alleging delayed or denied care due to a major cyberattack
In patients' words
"I was helped fast. And everyone are so nice and really really helpful. I recommend this place."
— Birdeye review"Registration refused to fix what they messed up by putting my name in Their system wrong spelling everything was wrong now MY CHART is all messed up The name on my bracelet was wrong the name on my paperwork was wrong."
— Birdeye review"Hundreds of patients are suing Kettering Health, alleging that a cyberattack last year disrupted medical care and delayed critical treatments... This is about people's health being stolen."
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