SSM Health Urgent Care
Urgent Care • Middleton, WI
Ratings by platform
- UrgentCareMap: 2.8/5 (110 reviews)
- Apple Maps/Yelp integration: 3.0/5 (2 reviews)
What patients say
Patients praise
- Some patients reported kind and supportive staff interactions
- Instances of efficient, timely, and organized care for specific visits
- Clean and well-maintained facilities reported by some patients
Common complaints
- Billing issues, including unexpected charges and difficulties with insurance coverage
- Dissatisfaction with staff attitude and perceived lack of empathy or respect
- Long wait times and concerns regarding understaffing
- Complaints about medical decision-making and diagnostic quality
- Poor communication between clinic departments
In patients' words
"Went in twice to urgent care and had a terrible experience both times... They then charged me $1,100 for this test. I do not recommend this place unless you want to go bankrupt and still feel awful."
— LocalityBiz reviewer"Not sure why this clinic has so many negative reviews. I went in for flu symptoms and they did a fantastic job. Clean, sanitized, orderly facility... staff were friendly and helpful."
— LocalityBiz reviewer"Patient billing is a nightmare and the phone support is poor. No one available in the clinic to resolve balance/payment issues. Been dealing with this for almost a year, while they confirm a credit balance they won't refund it."
— LocalityBiz reviewerMore clinics in Middleton
Urgent Care Clinic
Patients praise: dedicated and empathetic staff members · convenient location.
Pro Physical Therapy
Patients praise: professional and knowledgeable staff · effective and personalized treatment plans.
Gameday Men's Health
Patients praise: Highly informative and effective service protocols · Friendly and knowledgeable staff members.
University Ave Rehabilitation Clinic Physical Therapy ... - UW Health
Patients praise: Friendly, professional, and helpful staff · Thorough and effective medical evaluations and treatment plans.
University Podiatry Associates
Patients praise: high quality of medical care · professional and skillful podiatrists.
Neuro Rehabilitation Clinic
Patients praise: Attentive, caring, and professional staff · Effective treatment plans and pain relief.
Related articles
Your clinic’s marketing team, powered by AI.On-brand ads, SEO, and social campaigns in one place.Generate your first clinic ad for free 
Get more revenue from the patients you already have.Voice and SMS that follow up until lapsed patients are back on the schedule.Book a Clincy call 
Your practice’s fractional recruiting team.Dental-only search, run end to end, with placements guaranteed for a year.Find your next hire Comparing your options?
Browse other Urgent Care clinics, or filter by state and specialty to compare patient ratings.