SSM Health Urgent Care
Urgent Care • Middleton, WI
Ratings by platform
- UrgentCareMap: 2.8 out of 5 stars (110 reviews)
- Apple Maps/Yelp integration: 3.0 out of 5 stars (2 reviews)
What patients say
Patients praise
- Some patients reported kind and supportive staff interactions
- Instances of efficient, timely, and organized care for specific visits
- Clean and well-maintained facilities reported by some patients
Common complaints
- Billing issues, including unexpected charges and difficulties with insurance coverage
- Dissatisfaction with staff attitude and perceived lack of empathy or respect
- Long wait times and concerns regarding understaffing
- Complaints about medical decision-making and diagnostic quality
- Poor communication between clinic departments
In patients' words
"Went in twice to urgent care and had a terrible experience both times... They then charged me $1,100 for this test. I do not recommend this place unless you want to go bankrupt and still feel awful."
— LocalityBiz reviewer"Not sure why this clinic has so many negative reviews. I went in for flu symptoms and they did a fantastic job. Clean, sanitized, orderly facility... staff were friendly and helpful."
— LocalityBiz reviewer"Patient billing is a nightmare and the phone support is poor. No one available in the clinic to resolve balance/payment issues. Been dealing with this for almost a year, while they confirm a credit balance they won't refund it."
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