Northwest Medical Group
Internal Medicine • Michigan City, IN
Ratings by platform
- Birdeye: 4.9/5 (871 reviews)
What patients say
Patients praise
- High praise for Dr. Joseph Arulandu for being personable, compassionate, and knowledgeable
- Friendly and helpful office staff at the local level
- Efficient and smooth in-person appointment experiences for some patients
Common complaints
- Difficulty with telephone communication and long wait times
- Frustration with centralized or remote call handling systems
- Challenges with prescription refill processes and the patient portal
- Dissatisfaction with staff responsiveness or perceived bureaucracy
In patients' words
"Once again, I'm extremely irritated by the staff on the phones. I waited for 12 minutes(yes, I timed it), only to be told it would be over a month to get an appointment... It takes FOR----EVER to get an Rx refill."
— LocalityBiz user review"Dr. Arulandu is super His staff are very friendly. The communication system, however, is detectable. Why call someone a hundred miles away for them to relay messages... It's. Disgusting."
— Birdeye user review"Dr Arulandu is the best! Really good and very personable. Straight forward with his approach. Wouldn't go anywhere else!"
— LocalityBiz user reviewMore clinics in Michigan City
Franciscan Physician Network Franklin Health Center
Patients praise: Some providers have high individual ratings on the Franciscan Health provider directory (e.g., 4.5/5 and 4.7/5 examples) · Reviews/experiences on other Franciscan Physician Network pages mention friendly/organized staff and improvement after correct diagnosis (though not guaranteed to be this exact Franklin Health Center location).
Vanguard Pain
Patients praise: compassionate and caring doctor (for some) · effective pain relief/treatment results.
James Hartson, MD
Patients praise: Excellent bedside manner · Takes time to listen to patients.
HealthLinc
Patients praise: Professional, friendly, and caring staff · Effective pain relief for conditions like neck and back pain.
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