Baptist Health Orthopedic Care | Baptist Health South Florida
Orthopedics • Miami, FL
Ratings by platform
- 4doctors.net: 3.1/5 stars (8 reviews)
- Trustpilot: 1.7/5 stars (79 reviews)
- Comparably (Product Quality Score): 2.9/5 stars
What patients say
Patients praise
- Clinical expertise and high-quality medical care in orthopedics
- National recognition and high performance rankings by U.S. News & World Report
- Professionalism reported by some patients in direct clinical interactions
- Recognition as a leading orthopedic care provider in South Florida
Common complaints
- Difficulties with scheduling appointments and long phone wait times
- Complaints regarding billing transparency and perceived predatory practices
- Frustration with administrative and support staff communication
- Reports of long waits in urgent care and emergency departments
- General dissatisfaction with customer service experiences
In patients' words
"While the clinical care at Baptist Health facilities is often highly regarded, it's also important to acknowledge all aspects of the patient experience. Public reviews indicate some significant challenges related to administrative processes and facility management."
— 4doctors.net"Worst customer service experience ever. Tried to make an appointment with a Baptist health doctor and kept calling the phone number I was given. No one ever answers but a message says we will call you back."
— PissedConsumer"Baptist Health Orthopedic Institute was ranked #1 in South Florida for orthopedics and recognized nationally as High Performing in treating complex orthopedic cases, hip fractures and hip and knee replacement surgery."
— Baptist Health South Florida Official WebsiteMore clinics in Miami
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