Federally Qualified Health Centers | FL Voices for Health
Federally Qualified Health Center (FQHC) • Miami, FL
Ratings by platform
- Birdeye / Rehab.com (for Borinquen Health Care Center): 3.6 out of 5 stars (440 reviews)
What patients say
Patients praise
- access to needed medical and dental care at FQHCs
- praise for knowledgeable, patient, and thorough individual doctors and clinicians
- value of advocacy work in highlighting patient stories to improve the system
Common complaints
- long wait times and appointment delays
- unresponsive or disconnected phone systems
- unprofessional or rude staff interactions
- confusion and difficulties regarding insurance acceptance and billing
- challenges navigating healthcare systems and Medicaid redetermination processes
In patients' words
"Worst place to be in most of the staff are rude I was a patient there I had my appointment with them I was the only not being seen they're so unorganized unprofessional I left my kids for the dental department only it's always something going on today the front desk at the dental department just hang up on me today for no danm reason"
— Borinquen Health Care Center patient review (Birdeye)"Patients commend the center for its knowledgeable doctors... providing personalized care and attention. However, experiences regarding staff attitudes and waiting times vary significantly among patients."
— Community Health of South Florida (Doris Ison) summary (Wheree)"As Medicaid recipients reach out to the DCF call center to better understand the letters, they report encountering hours-long wait times, sudden hangups, and case workers and call center staff that are unfamiliar with their cases."
— Florida Voices for Health roundtable reportMore clinics in Miami
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