Paul W. Smith, OD
Optometry • Merced, CA
Ratings by platform
- Healthgrades: 3.3/5 (4 reviews)
- Yelp (22 reviews)
- Birdeye (97 reviews)
What patients say
Patients praise
- Dr. Smith is considered thorough and professional by many patients
- Friendly and helpful front desk/reception staff noted in some reviews
- Clean office environment
- Comprehensive vision examinations
Common complaints
- Lengthy wait times for glasses fulfillment
- Issues with staff professionalism or perceived rudeness
- Concerns regarding upselling of services or products
- Potential issues with insurance billing and administration
In patients' words
"I couldn’t stand the rude staff anymore... They messed up orders and insurance billing, and even normal money exchanges. They were constantly trying to upsale me on everything."
— Unilocal review"Dr Smith is very thorough, nice receptionist. However it took about 2 months to get a pair of glassses! The "glasses specialist" has no clue what she's doing."
— Yelp/MapQuest reviews"Every single person was amazing the entire time... We were treated extremely well from booking the appointment, to the Dr. helping us understand different contact options."
— Unilocal reviewMore clinics in Merced
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