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UH Lake County Locations - University Hospitals

Critical Care MedicineMentor, OH

★★★★★4.6/51,961 reviews across 4 platforms

Ratings by platform

  • University Hospitals Urgent Care Mentor (via Birdeye): 4.7/5 stars (1,593 reviews)
  • UH Brunner Sanden Deitrick Wellness Center (via Birdeye): 3.6/5 stars (144 reviews)
  • UH Lake Health (via Birdeye): 4.6/5 stars (224 reviews)
  • University Hospitals, Brunner Sanden Deitrick Wellness Center (via SolvHealth): 1.0/5 stars

What patients say

Patients praise

  • Professional, friendly, and caring clinical staff in some locations
  • Efficient and fast check-in processes at urgent care sites
  • High-quality facilities and cleanliness reported by some patients
  • Good communication and patient interaction in specific diagnostic departments like MRI

Common complaints

  • Complaints regarding rude or abrasive administrative and front-desk staff
  • Difficulties with appointment scheduling and responsiveness
  • Concerns regarding communication delays and competence in certain departments
  • Negative experiences during specific urgent care visits

In patients' words

"Check in was fast and effortless. Staff was professional and pleasant. Process went quickly and was thoroughly. Facility was clean and welcoming."

University Hospitals Urgent Care Mentor patient review

"Their staff is incredibly rude and incompetent. They act as is scheduling an appointment is a direct interference in their day."

UH Mentor Hopkins Health Center patient review

"If you hate your job this much, I would strongly recommend that you go into another field of work. People who are in pain and looking for help should not be forced to deal with an arrogant person while trying to check in."

UH Brunner Sanden Deitrick Wellness Center patient review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 11, 2026 — sources: [1][2][3][4][5][6][7].

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