Menlo Medical Clinic in Menlo Park - 1300 Crane
Primary Care • Menlo Park, CA
Ratings by platform
- Yelp via Apple Maps: 3.2/5 stars (based on Yelp data) (36 reviews)
- Bay Area Consumers' Checkbook: N/A (Ratings displayed as 'superior' percentage metrics) (2 reviews)
What patients say
Patients praise
- Presence of high-quality, caring, and professional individual physicians who are attentive to patient needs
- Appreciation for the thorough diagnostic skills of certain medical staff
Common complaints
- Difficult administrative and billing processes, including mismanaged medical records and recurring billing errors
- Long wait times for appointments, with reports of 3-6 month delays for both new and long-time patients
- Staff responsiveness and professionalism issues, particularly regarding phone support and administrative tasks
In patients' words
"Unbelievably bad administration There are good doctors in clinic but it is hard to get through administrative issues, referral are not getting processed for months, people on the phone are..."
— Yelp Review (via MapQuest)"My negative review is mainly induced by bad experiences with their billing practices... Without sending any type of warning... they put me into collections! That is absolutely unacceptable."
— Unilocal Review"We cannot say enough about the wonderful care we received from cardiologist Dr. Giattina. She made a diagnosis several other physicians missed. She is caring, compassionate, professional and is..."
— Yelp Review (via MapQuest)More clinics in Menlo Park
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