Find a Location - Find a Doctor - Hackensack Meridian Health
Primary Care Clinic • Menlo Park, NJ
Ratings by platform
- Birdeye (Hackensack Meridian Health Medical Group): 1.5 out of 5 stars (30 reviews)
What patients say
Patients praise
- Some providers described as knowledgeable and able to put patients at ease
- Occasional positive interactions with specific nursing or administrative staff
Common complaints
- Billing and insurance processing issues (e.g., refund delays, incorrect billing)
- Difficulties in scheduling appointments and frequent cancellations
- Unprofessional administrative staff interactions (e.g., rude receptionists)
- Concerns regarding clinical staff bedside manner and quality of care
In patients' words
"She answers the phone with an attitude, places you on hold for minutes on end and cuts you off as you are speaking in the most unprofessional manner."
— Menlo Park Medical Group Patient Review (LocalityBiz)"Good luck trying to get in touch with them. Also, they love to cancel appointments and force a reschedule for months later."
— Hackensack Meridian Health Medical Group Patient Review (Birdeye)"I received a bill from Hackensack Meridian for services rendered on July 10th and 11th 2023. They did not submit to my insurance correctly so they billed me the full amount... I have called 4 times to get a refund for the overpayment and each time they tell me it will take 10 weeks to process."
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