Menlo Park Direct Primary Care
Osteopathy • Menlo Park, CA
Ratings by platform
- Yelp (Menlo Medical Clinic): 3.3/5 (34 reviews)
What patients say
Patients praise
- Highly attentive, personalized, and unhurried care in concierge/direct models
- Physicians who listen, are knowledgeable, and demonstrate genuine care for patients
- Seamless appointment scheduling and quick access to specialists/referrals in certain practices
- Comfortable, welcoming office environments with little to no waiting times in private/concierge settings
Common complaints
- Inconsistent billing practices, including double billing and failure to bill insurance correctly
- Difficulty in contacting and receiving responsive communication from administrative/billing staff
- Long wait times and impersonal or unprofessional administrative service
In patients' words
"My primary care doctor, Susan Garay is a knowlegable doctor. However dealing with the billing department and not responsiveness of the Dr.‘s office makes going to this clinic almost impossible."
— Unilocal (Menlo Medical Clinic review)"The best doctor relationship I have ever had! Dr. Hiroshima has been extremely thorough as he addresses each of my medical concerns and ensures I have access to the right resources and specialists."
— LocalityBiz (Peninsula Doctor review)"To me, having access to a great doctor is priceless. With the Village Doctor, there’s no waiting on hold, no trying to convince a doctor that your child is really sick enough to see the doctor, no waiting 6 hours for an appointment, and no waiting room with other sick children."
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