
Menlo Medical Clinic | Stanford Health Care
Internal Medicine • Menlo Park, CA
Ratings by platform
- Apple Maps / MapQuest aggregate: 2.8 / 5 stars (140 ratings (on platforms like Apple Maps/MapQuest))
What patients say
Patients praise
- Highly skilled, compassionate, and knowledgeable individual physicians
- Convenient access to Stanford Health Care specialists and resources
- Collaborative care approach across various specialties
Common complaints
- Long wait times for appointments (3-6 months or more)
- Administrative issues, specifically regarding referrals and phone responsiveness
- Billing and insurance processing errors, including charges for preventative care and collections issues
- Dissatisfaction with medical records management
In patients' words
"Unbelievably bad administration There are good doctors in clinic but it is hard to get through administrative issues, referral are not getting processed for months, people on the phone are..."
— MapQuest review"Lately they stopped sending billing notices, both mail and email, and some charges went unpaid for about 5 months. Without sending any type of warning — neither via letter, email, or phone call, they put me into collections!"
— Unilocal review"We cannot say enough about the wonderful care we received from cardiologist Dr. Giattina. She made a diagnosis several other physicians missed."
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