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Menlo Medical Clinic | Stanford Health Care logo

Menlo Medical Clinic | Stanford Health Care

Internal Medicine • Menlo Park, CA

★★★☆☆2.8/5140 reviews across 1 platforms

Ratings by platform

  • Apple Maps / MapQuest aggregate: 2.8 / 5 stars (140 ratings (on platforms like Apple Maps/MapQuest))

What patients say

Patients praise

  • Highly skilled, compassionate, and knowledgeable individual physicians
  • Convenient access to Stanford Health Care specialists and resources
  • Collaborative care approach across various specialties

Common complaints

  • Long wait times for appointments (3-6 months or more)
  • Administrative issues, specifically regarding referrals and phone responsiveness
  • Billing and insurance processing errors, including charges for preventative care and collections issues
  • Dissatisfaction with medical records management

In patients' words

"Unbelievably bad administration There are good doctors in clinic but it is hard to get through administrative issues, referral are not getting processed for months, people on the phone are..."

— MapQuest review

"Lately they stopped sending billing notices, both mail and email, and some charges went unpaid for about 5 months. Without sending any type of warning — neither via letter, email, or phone call, they put me into collections!"

— Unilocal review

"We cannot say enough about the wonderful care we received from cardiologist Dr. Giattina. She made a diagnosis several other physicians missed."

— MapQuest review

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7].

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