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Cancer Center | Loma Linda University Health

Cancer Care • Menlo Park, CA

★★★☆☆3.0/52,789 reviews across 1 platforms

Ratings by platform

  • CancerLogix (based on CMS HCAHPS): 3 out of 5 stars (CMS Overall Hospital Rating) (2,789 completed surveys)
  • Yelp and MedicalRecords.com: Approximately 2.2 to 3.5 stars (variable) (415-483 reviews)

What patients say

Patients praise

  • Compassionate staff interactions
  • High quality of care for specialized surgical procedures
  • Comprehensive and collaborative approach to cancer treatment (tumor boards)
  • Access to innovative/advanced treatments like proton therapy
  • Whole-person care philosophy

Common complaints

  • Long wait times in emergency department
  • Patients being placed on gurneys in hallways due to capacity issues
  • Concerns regarding treatment differences based on insurance provider
  • Issues with administrative communication/pagers

In patients' words

"Everyone we encountered there was compassionate and seemed to really love their job."

— Yelp reviewer

"Was horrified that my mom was put in a hallway in the ER for most of the day/night... When LLUMC Murrieta finally decided to transfer my mom... I don’t think anyone should have to be put through even 1 hour sitting in an ER hallway."

— MedicalRecords.com reviewer

How these reviews were compiled

Synthesized from public patient-review platforms as of Jul 10, 2026 — sources: [1][2][3][4][5][6][7][8].

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