
Cancer Center | Loma Linda University Health
Cancer Care • Menlo Park, CA
Ratings by platform
- CancerLogix (based on CMS HCAHPS): 3 out of 5 stars (CMS Overall Hospital Rating) (2,789 completed surveys)
- Yelp and MedicalRecords.com: Approximately 2.2 to 3.5 stars (variable) (415-483 reviews)
What patients say
Patients praise
- Compassionate staff interactions
- High quality of care for specialized surgical procedures
- Comprehensive and collaborative approach to cancer treatment (tumor boards)
- Access to innovative/advanced treatments like proton therapy
- Whole-person care philosophy
Common complaints
- Long wait times in emergency department
- Patients being placed on gurneys in hallways due to capacity issues
- Concerns regarding treatment differences based on insurance provider
- Issues with administrative communication/pagers
In patients' words
"Everyone we encountered there was compassionate and seemed to really love their job."
— Yelp reviewer"Was horrified that my mom was put in a hallway in the ER for most of the day/night... When LLUMC Murrieta finally decided to transfer my mom... I don’t think anyone should have to be put through even 1 hour sitting in an ER hallway."
— MedicalRecords.com reviewerMore clinics in Menlo Park
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